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IT Maintenance and Support Service (IMS)

Maintenance and Support for Oracle, HP and IBM Hardware and Software

Hardware Support

  • Service Desk and Dispatch capabilities 24/7/365
  • Nationwide support and logistics coverage
  • Dispatched onsite services as required
  • Telephone support by Technical Support Engineers 24/7/365
  • Trained engineers for all products supported
  • Established escalation processes

Software Support

  • Solaris Service Desk capabilities 24/7/365
  • Telephone support by Software Support Specialists 24/7/365
  • Trained engineers for all Solaris&trade releases supported
  • Established escalation processes

Sun Experience: Depth & Breadth

  • Solaris™, HP UNIX™, AIX™
  • Oracle Sun Desktop Systems Maintenance
  • ORACLE X/T/M serial; HP Intel and Rx serial; IBM Intel and Power serial
  • Oracle Sun Server Systems Maintenance
  • Oracle Sun STK and StorEdge Storage I and II
  • Open systems tape libraries, disk arrays and drives
  • Solaris™ System Administration I and II (Solaris™ 8, 9, 10 and 11)
  • Solaris™ TCP/IP and Networking (Solaris™ 8, 9, 10 and 11)
  • System Fault Analysis
  • Solaris™ 10 for Experienced Administrators
  • Solaris™ Zones, Oracle Solaris™ ZFS, Dynamic Tracing (DTrace), VERITAS Volume Manager
  • Oracle Sun High End Server Administration

Solaris™ Service Desk

  • Releases Supported: Solaris™ 11, Solaris™ 10, Solaris™ 9, Solaris™ 8
  • 24/7/365 availability to our Solaris™ Support Specialists
  • Identify Hardware or Software failing component
  • Interrogate Knowledge repositories for documented resolutions
  • Provide guidance in Solaris setup and configuration
  • Provide guidance for system configuration issues
  • Systems performance and tuning guidance
  • Provide RAID and Disk Suite / Volume Manager assistance
  • Provide guidance for patch and firmware updates
  • Review and Analyze Error Logs
  • Review Core Dump Files
  • Reviews and Analyze Explorer Files
  • Provides temporary work around
  • "Warm-handoff" to hardware specialists
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